RESIDENT FAQS
Maintenance Request Questions
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How Do I Submit a Maintenance Request?
1. Please go to your resident portal at https://hudsonhp.appfolio.com/connect/ and submit a maintenance request.
- If you are not able to go on your resident portal contact the office at 845-831-2600.
2. If you have an emergency after business hours, call 845-790-0412.
3. We define EMERGENCIES as situations which:
Present a danger to people…
- Fire – Dial 911
- No heat (when outside temperature is below 55 degrees)
- No AC (when outside temperature is above 72 degrees)
- Gas Odor
- Any leaks
- No water
- Clogged toilet (if only one in unit)
- Any major backups in the sink or tub that would pose an overflow onto the flooring or into your neighbor’s apartment.
- Broken or non-working apartment door
- Locked out of apartment ($50 charge after business hours)
Present danger to property…
- Flooding
- Broken pipes
- Sewer backups
Rent Questions
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When is my rent due?
Rent is due on the 1st of every month.
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When is rent late?
Rent is late as of the end of day on the 5th of every month. On the 6th of each month fifty ($50) dollars is added to your rent as a late fee.
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How do I pay my rent?
- We encourage our residents to pay through the resident portal. It’s easy and worry free. You may set up automatic monthly payments and not have to worry about late fees. Please see further instructions on how to pay through your resident portal here: https://www.appfolio.com/help/online-portal
- You could pay rent with a check, money order, cashier’s check, or credit card.
- You may leave your check, money order or cashier’s check in the rental box located on the left of the door outside of the Leasing Office.
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Are early lease terminations allowed?
Yes, if you terminate your lease early, you are required to provide us with 60 days’ notice in writing. You are also required to pay two months’ rent as an early cancelation fee, in addition to remaining liable for rent for the time during which you are in possession of the apartment.
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What is the subletting policy?
Subletting is allowed; however, prior approval is required. Also, if you are allowed to sublet your apartment home, you are still responsible for the lease. Therefore, any damages done to the apartment by the subletter will be your responsibility.
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Are utilities included in my rent?
Electric is not included; however, heat water and cooking gas are included in the apartment homes, but not in the Townhomes. Residents who lease a Townhome are responsible for all utilities, plus water/sewer.
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What is included in the monthly amenity/recreational fee?
For Hudson View Park Residents Only: The monthly Amenity/Recreational fee includes the pool, basketball/pickle ball court, BBQ grill areas, dog park, internet, and cable.
- Please note, if you have any technical issues with your internet or cable service, please contact the Optimum’s Bulk Customer Care Center at 888-565-5785.
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Do I Have to Have Renters’ Insurance?
1. Renters insurance is required for as long as you live in the apartment home.
2. Your liability insurance must be $100,000.
3. You must have all lease holders on the policy listed as “insured.”
4. If you do not provide proof of renter’s insurance, per your lease you will be enrolled in our renter’s insurance program, which only covers liability for $100,000 for an additional fee as stated in your lease.
Apartment Interior Questions
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What If My Heat Is Not Working And What Is A DanFoss Valve?
1. A DanFoss valve is a knob on the heat baseboards that control the amount of heat in your apartment. It’s technically your thermostat for your apartment home.
2. If you have no heat - First try turning your DanFoss valve to the left and see if it triggers the spring in the knob, which will turn on your heat.
3. If your heat is still not working after you turned the DanFoss valve to the left, please submit a maintenance request via the Resident Portal or call the emergency number, 845-790-0412, after business hours.
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What Should I Do If I Lose Power in My Apartment?
1. If you have a power outage due to a storm, etc., please contact Central Hudson Gas and Electric at 845-452-2700.
2. If there is no power/electric and it’s not due to a storm, please check your circuit breaker to see if anything was tripped. If you find a switch that is in the off position, turn it back on. If that does not work contact the office or the after-business hour number, 845-790-0412.
3. If you do not have power in your electric outlet, reset the GFI, which is the red button on the outlet.
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Are There Specific Instructions For Having An Additional Air Conditioner In My Apartment?
Yes, if you have an AC sleeve in your bedroom and you would like an air conditioner, you must purchase a ‘through-the-wall’ AC unit.
- You cannot purchase a small AC as it does not fit in the sleeve properly.
- Prior to purchase, please look at the plug to see if it’s a 110 or 240. If it’s 110, purchase a 10,000 BTU. If it’s a 240, purchase a 12,000 BTU.
- The new AC must be insulated properly.
- Once purchased, maintenance could install it for a nominal fee.
Decorations Questions
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Am I allowed to put up holiday decorations?
You may place a wreath on your door; however, you may not have any decorations on the common grounds, which includes, but not limited to hallways, front steps, grassy areas, or walkways.
- All decorations must be removed within 2 weeks after each holiday.
- No structural changes or additions may be made to the exterior of the building, including patios and balconies.
- Management reserves the right to monitor the décor and appearance of your patio or balcony and if needed remove anything that is a violation.
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Window Coverings – What type should I purchase?
- Within 30 days you must install either blinds or drapes.
- All window coverings must show a white background when viewed from outdoors.
Parking Questions
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What is Our Parking Policy
1. Is parking included in the rent? Open parking for each licensed driver is included in the rent.
2. How many vehicles am I allowed on the property? You may have one (1) vehicle per licensed driver.
3. Can I rent a designated parking space and what is the cost? Yes, you can rent a designated parking space, if available, for $25 per month, which will be added to your monthly rent.
4. Am I required to have a parking sticker for my vehicle? Yes, you must have a parking sticker for your vehicle, or you could be towed at your own expense.
5. How do I receive a parking sticker if I lost mine? Contact the office immediately and another parking sticker will be issued. (It is very important that you have a sticker on your vehicle, as your car could be towed if we do not know the owner of the vehicle.)
6. What are the procedures if someone is parking in my rented parking space? Call the office and provide the vehicle’s license plate. If it belongs to a resident, we will call to inform them to have it moved immediately. Otherwise, a violation tag will be placed on the illegal vehicle and towed within 48 hours if not moved.
7. Your vehicle must display a current registration, inspection, and a community resident parking sticker.
- Inoperable vehicles will be towed at the owner’s expense.
- Inoperable vehicles include, but not limited to, flat tires, severe damage, expired license plates or expired inspection stickers.
- Inoperable vehicles will be tagged by the management staff with a 48-hour warning. To avoid being towed, you must correct the problem or remove the vehicle from the community within 48-hours.
- You may change a flat tire while the vehicle is parked at our apartment community. However, all other repairs and maintenance are prohibited to prevent damage to the parking areas.
- Vehicles parked illegally, such as a fire lane, on the grass or sidewalk, or blocking a trash dumpster may be towed without notice 24 hours a day.
- Do not park your motorcycle on your patio.
8. Motor homes, campers, boats, trailers, and other recreational vehicles may not be parked on the property at any time.
9. No commercial vehicles are allowed to park on the property.
Storage, Keys and Fob Questions
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Is Storage Space Available?
1. For Hudson View Park residents: There are limited storage and different size lockers, which may be requested and if available a key will be provided for the storage unit. Due to the limited numbers of lockers, only one (1) locker will be offered. (The key must be returned when moving out or you will be charged $50 for the replacement.)
- Personal items must be kept inside the lockers and not on the outside.
- Management reserves the right to remove any personal belongings outside of the lockers.
2. For Village Green Residents: Every apartment home receives a storage locker.
- Personal items must be kept inside the lockers and not on the outside.
- Management reserves the right to remove any personal belongings outside of the lockers.
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If I lose my apartment keys and wish to change my locks, what should I do?
- You may submit a work order or contact the office to have your locks changed.
- There is a charge of $75 for changing your locks.
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If I am locked out of my apartment, what should I do?
- If it’s after business hours, call the emergency number, 845-790-0412, and maintenance will be dispatched to let you in your apartment. There will be a charge of $50 if it is after business hours.
- If you are locked out during business hours, maintenance will provide access to your apartment.
- PLEASE ENSURE YOU HAVE PROPER ID when requesting access to your apartment.
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What does my fob open?
Your door fob opens the front entrance to your building and all buildings with a laundry room.
- The front entrance door automatically opens at 7:00 am and locks at 8:00 pm.
- The buildings with laundry rooms locks at 10:00 pm.
- Building 29 Hudson View Drive, where the leasing office is located, locks at 10:00 pm in case you need to load your laundry card.
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If I need an additional fob, how do I get one?
Contact the office and your additional fob will be provided for a cost of $25 each.
- If you lose your fob and are not able to enter your building, you may call our emergency service at 845-790-0412 and maintenance will be dispatched to give you entry. There will be a $50 lock out fee charged to your account.
Pet Policy Questions
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What is Our Pet Policy?
1. We allow a maximum of two (2) pets per apartment home.
- Maximum of 50 pounds fully grown for dogs.
- Breed restrictions, no aggressive breeds. Please contact the office for the breed restrictions.
- A pet profile must be completed.
2. There is a one-time $500 non-refundable fee per dog and a one-time $250 non-refundable fee per cat.
3. There is an additional $50 monthly rent per dog and $25 monthly rent per cat.
4. All pets must be approved prior to move-in.
Recycling Questions
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Where Is The Recycling Dumpster Located?
1. At Hudson View Park, the recycling dumpster is located on the corner of Hudson View Drive and South Lockey Woods Road.
- Please recycle all cans, glass jars, bottles, certain kinds of plastic bottles. All the above can be comingled in one.
- Newspaper and corrugated cardboard. (Boxes must be broken down before placing inside the dumpster.)
- IF THE DUMPSTER IS FULL, DO NOT LEAVE YOUR ITEMS OUTSIDE OF THE DUMPSTER. It looks awful and attracts rodents! If items are left outside of the recycling dumpster you could be fined up to $100. Please report it to the office or submit a maintenance request via the resident portal.
2. In Village Green, the recycling dumpster is placed next to the refuse dumpster on either side of the center island on the property.
- Please recycle all cans, glass jars, bottles, and certain kinds of plastic bottles. All the above can be comingled in one.
- Newspaper and corrugated cardboard. (Boxes must be broken down before placing inside the dumpster.)
- IF THE DUMPSTER IS FULL, DO NOT LEAVE YOUR ITEMS OUTSIDE OF THE DUMPSTER. It looks awful and attracts rodents! If items are left outside of the recycling dumpter you could be fined up to $100. Please report it to the office or submit a maintenance request via the resident portal.
Hudson Highlands Properties | (845) 831-2600 | info@hudsonhp.com
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